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FAQs
TERMS OF SERVICE
BEFORE ORDERING YOU MUST READ AND UNDERSTAND THE DESCRIPTION OF EACH PIECE, SOME ORDERS REQUIRE 3-5 WEEKS OF PROCESSING BEFORE THEY ARE SHIPPED. EACH PIECE IS HANDCRAFTED AND HIGH QUALITY IS NOT ACHIEVED IN A DAY. PLEASE ALLOW FOR THIS TIME PERIOD OF PROCESSING & SHIPPING TO BE ACCOUNTED FOR BEFORE TAKING ACTION OR CONTACTING US.
SHIPPING POLICY
ALL PIECES ARE SHIPPED BY THE OWNER OF NV ENVY. PIECES SHIPPED WITHIN CANADA ARE SHIPPED THROUGH CANADA POST AND DELIVER IN 2-7 DAYS WHEN AVAILABLE ON HAND, HOWEVER WHEN INVENTORY IS SOLD OUT YOUR ORDER WILL BE PREORDERED IMMEDIATELY. ( ALLOW FOR PRODUCTION TIME THIS WILL TAKE 3-5 WEEKS) ALL PRODUCTS OUTSIDE OF CANADA MAY TAKE LONGER TO ARRIVE, USUALLY 1-2 WEEKS.
REFUND POLICY
ALL PIECES ARE MADE-TO-ORDER PRODUCTS. THEREFORE ALL SALES ARE FINAL HOWEVER YOU CAN CONTACT US VIA EMAIL TO EXCHANGE OR SIZE SWAP ANY PIECE BEFORE IT HAS BEEN SHIPPED.
PRIVACY POLICY
ALL ORDERS AND SHIPPING DETAILS ARE COLLECTED BY SHOPIFY AND PAYMENTS WITH ANY DEBIT/CREDIT CARD WILL BE PROCESSED THROUGH FASTERPAY PAYMENT PROCESSING. OTHER PAYMENTS CAN BE PROCESSED THROUGH PAYPAL, KLARNA, AFTERPAY, AFFIRM, ETC.